Refunds & Cancellations

We understand that plans can change. Because Dive Well operates with limited capacity and prepares each experience around our guests, the following cancellation policy applies:
 

• 14 days or more before your first scheduled trip departure: Full refund.

• Less than 14 days but more than 48 hours before your first scheduled trip departure: 50% refund.

• Within 48 hours of a scheduled marina departure: Non-refundable.

• Emergency circumstances: Cancellations related to emergencies will be reviewed on a case-by-case basis.

• Port closures or vessel mechanical issues: If Dive Well cancels a trip due to a port closure or vessel mechanical issue, a full refund will be issued for the affected trip.

 

Diving Policy

All certified divers must provide valid certification credentials from a recognized scuba certification agency.
 

Safety is central to the Dive Well experience. Dive Well Cozumel reserves the right to refuse service, suspend a dive, or prevent a diver from continuing to participate if unsafe practices or activities occur.
 

Dive Well Cozumel is a member of Divers Alert Network (DAN) and is committed to dive safety and injury prevention. We strongly encourage all divers to obtain a DAN membership that includes emergency medical assistance and benefits before their trip.

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Questions

If you have any questions regarding your reservation, please contact us before your scheduled trip. Our team is happy to help.